Customer Success Manager

Location: Seattle, WA

Department: Customer Success

Type: Full Time

Min. Experience: Mid Level

At Simply Measured, there is nothing more important than making our customers successful.

Customer Success Management ensures customers realize maximum return from their relationship with Simply Measured. We understand our customer’s business objectives and definition of success and drive deep customer engagement. Are you an experienced Customer Success Manager who loves the strategy involved with complex companies and agency partners? Simply Measured Customer Success Managers are on the frontlines with the world’s best social marketers driving success by pairing in-depth social media insights and analytics with marketing strategy for the most powerful business impact.

Customer Success ensures customers realize maximum return from their relationship with Simply Measured. We work to understand our customer’s business objectives and definition of success and drive deep customer engagement with our products, services, and support. We actively manage customer attrition and drive product adoption to improve churn rates. We build a culture of customer-centricity and become trusted advisors in our customer’s pursuit of social maturity. We create customer advocates.

If being a top advisor to a world class social media marketing team sounds exciting to you, we’d love to hear from you!

The Customer Success Manager will...

  • Own the success of your customers. Think strategically, be creative, hustle, and become the customer advocate
  • Lead planning of social strategy, KPI goals, analytics and measurement framework with all levels of client leadership ranging from analysts to C-Level executives
  • Increase adoption in your portfolio of accounts through the use of our Success Program
  • Insightfully anticipate customer needs and proactively offer recommendations and support
  • Be a Simply Measured product expert
  • Meet & achieve account retention and revenue goals on a monthly basis
  • Contribute to process development and organizational growth projects
  • Actively manage your book of business, ensure data integrity for the business, including sales process best practices
  • Be a client advocate and a voice of reason as you cross-collaborate across internal teams

Ideal Requirements:

  • Minimum 2 years experience in account management, customer success or with an agency
  • Experience with Social Media Marketing, marketing data and analytics
  • Proven ability to actively manage and grow a complex portfolio of global clients and/or agencies
  • Effective collaborator in a team environment
  • Knowledge of Salesforce or other CRM systems preferred
  • Strong Excel experience preferred

Why Simply Measured?

  • We’ve been recognized as Seattle Met’s 2015 Best Places to Work and GeekWire’s 2013 Startup of the Year.
  • We’re on a path to become the de facto analytics solution for Marketers. We’ve experienced rapid growth to date and have no expectations of slowing down.
  • We have a fast-paced, collaborative and fun working environment where you’ll get the opportunity to work closely with and learn from other passionate, entrepreneurial people.
  • We love our customers, they love us, and we strive to to keep it that way.
  • We have a work hard, play hard mentality.  

 

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